Return & Exchange

What is our Return Policy?

  • Return Window

    Returns must be shipped back to us within 30 days from the date you your package is delivered.

  • Restocking Fee

    There will be a 20% restocking fee on all returns. (If the fault is ours, Damage, Wrong Product Sent, and so on on there will not be any restocking fee)

  • Reason Why

    Anything purchase at TeeShirtPalace is a unique custom made product and printed just for you. So there will be a 20% re stocking fee on all products. If you need to make an exchange there will not be a restocking fee.

  • Who Is Responsible for Return Label?

    TeeShirtPalace will provide a pre-paid label for anything that was damage, miss printed, or defective. For all other cases, return shipping cost are the responsibility of the customer. If you need a return label sent to you please contact us either by phone or email

  • Process Returns

    Once we receive the return please allow 6-10 days business to process you. Returns. All returns will be processed through our inspection department for approval. Please allow 3-5 business days to receive your refund once it is refunded.
    We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days.

  • Package Includes

    Included packing slip with all returns.

  • Shipping charges

    Shipping charges are non-refundable

  • Defective Items

    Please call us at 1-844- T-Palace (1-844872- 5223) for instructions.

What is our Exchange Policy?

  • Exchange Window

    Exchanges must be returned to us 30 days from the date you received the package.

  • Exchange Process:

    In order to exchange please send an email to [email protected] stating your reason for the exchange including new request for sizes and colors.

  • Package Includes:

    Included packing slip with all exchanges. Please state size you need with any notes you would like to add.

  • Exchange Guidelines:

    We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days. Once we receive your exchange any product that has a handling time of 1-2 days will take 3-5 business days to reship. Any product that has a handling time of 4-7 days can take up to take 6-10 business days to reship. If you need to exchange the design, style, or there is a price different of any product you will need to re order. Once that is done please send us a email stating your ordered with new and old order confirmation number and we will refund your original order not including shipping. 

  • Need It Faster:

    Please call customer service at 1-844- T-Palace (1-844872- 5223) or email us at [email protected]

  • Package Exchange Address:

    Tee Shirt Palace: Exchanges 29419 Six Mile Road Livonia, Michigan 48152

  • No Restocking Fee!
  • International Exchanges

    For All Internation Exchanges the Customer Will Be Responsible For Shipping Cost Only.